01Who we are
Trinity Business Group is a business energy, telecoms and connectivity broker. We are the data controller for the information described in this policy, which means we decide how and why it is used.
Our office is at Stamp Exchange, Westgate Road, Newcastle upon Tyne, NE1 1SA, and we have a representative based in London. Our company registration number is 17108809 and our registration with the Information Commissioner is ZC113590.
If you have a question about this policy or about information we hold, email enquiries@trinitybusiness.co.uk or call 0203 761 0165.
02The information we collect
Information you give us
- Your name, job title, business name, email address and telephone number.
- Site and supply details, including addresses, meter numbers (MPAN and MPRN), meter serial numbers and consumption figures.
- Contract details, including your current supplier, tariff, renewal date and copies of any bills you send us. A bill attached to the contact form on this site is emailed straight to us and is not kept on the website.
- Telecoms details, including the number of connections, your current network, contract end dates and numbers you want to keep when porting.
- Anything else you choose to include in an enquiry, an email or a call.
Information we collect automatically
We do not currently use any analytics service, so we do not collect information about how you use this site. If we add one, we will update this policy first and it will only run if you accept analytics cookies. Section 07 covers cookies.
Information we receive from others
- Confirmation of your existing contract terms from suppliers and networks, where you have authorised us to ask them.
- Publicly available business information, such as Companies House records.
We do not ask for special category data, which means information about health, race, religion, politics, trade union membership, sex life or biometrics. Please do not send it to us.
03How we use your information
- Replying to your enquiry and preparing a quotation.
- Comparing your requirements against supplier and network pricing.
- Arranging contracts, renewals, switches and number ports on your instruction.
- Supporting your account for the life of the contract.
- Administering the Trinity Guarantee.
- Meeting our record keeping, complaint handling and regulatory obligations.
- Sending renewal reminders, and occasional information about our services where you have agreed to receive it.
We do not sell your information, and we do not pass it to anyone for their own marketing.
04Our lawful bases
Data protection law requires a lawful basis for each use. Ours are:
- Replying to an enquiry and preparing a quote
- Legitimate interests. You approached us about a business service and expect a reply.
- Arranging and administering a contract
- Performance of a contract, or steps taken at your request before entering one.
- Approaching suppliers and networks on your behalf
- Legitimate interests, acting on your instruction.
- Record keeping, complaints and Ombudsman cases
- Legal obligation, and our legitimate interest in defending a claim.
- Marketing by email or text to sole traders and unincorporated partnerships
- Consent, which you can withdraw at any time.
Where we rely on legitimate interests we have weighed them against your rights, and you can object at any time. Section 08 explains how.
05Who we share information with
- Energy suppliers, mobile networks, broadband and VoIP providers, where you have asked us to obtain pricing or arrange a contract.
- Our own service providers, including our CRM, email, telephony and document storage suppliers, who act only on our instructions.
- Our professional advisers, insurers and auditors, where it is necessary.
- The Dispute Resolution Ombudsman, if a complaint is referred to them.
- Regulators, law enforcement or the courts, where the law requires it.
Suppliers who receive your details in order to quote or contract act as controllers in their own right. Their own privacy notices apply to what they do with it, and we will tell you which suppliers we have approached if you ask.
06How long we keep it
- Enquiries that do not lead to a contract
- Six years from our last contact with you.
- Contract and account records
- Six years after the contract ends, to cover the commission period, complaints and the limitation period for claims.
- Accounting records
- Six years, as required by HMRC.
- Marketing preferences
- Until you withdraw, and then a record of the withdrawal so we do not contact you again by mistake.
When a retention period ends we delete the information or anonymise it so it can no longer identify anyone.
07Cookies and similar technologies
A cookie is a small file stored by your browser. This site does not currently set any cookies or use similar technologies for visitors: we run no analytics and no advertising, so there is nothing to ask your permission for.
If we add an analytics or marketing tool, we will update this section to name it, and it will only run once you have agreed through a cookie banner, which you will be able to change your mind about at any time.
08Your rights
You can ask us to:
- Give you a copy of the information we hold about you.
- Correct anything that is wrong or incomplete.
- Delete information where we no longer have a reason to keep it.
- Restrict how we use it while a question about it is resolved.
- Send a copy to you or another provider in a portable format.
- Stop using it where we rely on legitimate interests.
- Stop sending you marketing. This one is absolute and we will always act on it.
Where we rely on consent, you can withdraw it at any time. That does not affect anything we did before you withdrew it.
Email enquiries@trinitybusiness.co.uk and we will respond within one month. There is no charge unless a request is clearly unfounded or excessive. We may ask you to confirm who you are first.
09Keeping your information secure
We restrict access to the people who need it, encrypt information in transit, check the security of the suppliers we use, and train our staff on handling it.
No system is completely secure. If a breach is likely to put your rights at risk we will tell you, and we will report it to the Information Commissioner where the law requires.
10Sending information outside the UK
Most of what we hold is processed in the United Kingdom or the European Economic Area. Where one of our providers processes it elsewhere, we rely on UK adequacy regulations, or on the International Data Transfer Agreement or Addendum, so the same protection follows the information.
11Complaints
Please tell us first. Email enquiries@trinitybusiness.co.uk or call 0203 761 0165 and we will look into it.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner at ico.org.uk, or on 0303 123 1113. Their address is Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
For complaints about our service rather than your information, we are registered with the Dispute Resolution Ombudsman. Our Ombudsman statement explains how that works, or visit disputeresolutionombudsman.org or telephone 0333 241 3209.
12Changes to this policy
We update this page when what we do changes. The date at the top shows when it was last reviewed. If a change materially affects you and we hold your contact details, we will tell you directly rather than rely on you noticing.
